Terms of Business

GENERAL AGREEMENT TO THIS PURCHASE

All prices are listed in Australian Dollars.

I confirm that the items in my shopping cart are the correct title, format, edition and quantity, and request Crotchet Quaver to source these items on my behalf. I understand I have a cooling-off period for physical books on this order and after that period expires, this purchase is deemed a firm sale (i.e. non-returnable). Crotchet Quaver is purchasing the items from suppliers on my behalf, often with no option to return them.

I verify that these items are being purchased for personal or business use and are not being purchased for commercial resale.

Crotchet Quaver's primary means of communication with you will be via the email address listed on your Crotchet Quaver account. Crotchet Quaver will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting Crotchet Quaver.

CHANGING OR CANCELLING YOUR ORDER

If you have an issue with your order then please contact Crotchet Quaver as soon as possible.

Changes to orders, including cancelling because of an error or for a change of mind, are possible for a limited time before your order is processed for distribution.

The cut off to make changes to an order or a cancellation is 1 business day. Adding or substituting items on an order is possible during this period, however, a cancellation and/or new order will usually be required. If in doubt, please contact us.

Please be aware that any addition or substitution may cause a change in the shipping time.

In Stock items are marked with the ‘In Stock’ symbol on the product’s listing on the Crotchet Quaver website. Backorders for out-of-stock items are permitted and a shipping time allowing for our supplier to fulfil the product to us will be advised.

A refund is possible if changes or cancellations are requested prior to the above advised cut off times. At Crotchet Quaver's discretion we may offer a store credit for a cancellation accepted outside of these terms, or seek other ways to resolve an issue in which you have encountered an unsatisfactory experience.

In any case, the first thing to do is contact us immediately.

RETURNS POLICY

This policy includes rights you are entitled to under Australian Consumer Law.

If there is a problem with any of the items received for your order, then please contact Crotchet Quaver as soon as possible.

If you have received an item that is incorrect, damaged or faulty we require notification within 5 business days from the time the delivery was made.

Crotchet Quaver will require evidence of the issue and may require you to return the item for assessment.

Before returning anything you must contact Crotchet Quaver to organise a returned item. Returns will not be accepted without prior contact. At our discretion Crotchet Quaver may provide means to return an item at no cost to you, or an alternate remedy.

Crotchet Quaver is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you will be asked to pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.

All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.

Returned items must be received at Crotchet Quaver in new and re-saleable condition (except where a damaged item has been accepted for return).

Any item returned without prior contact, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at Crotchet Quaver, Crotchet Quaver is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.

Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.

REVIEWING ORDERS

Crotchet Quaver reviews every order prior to processing and will only authorise items that we believe we can source. Some items may not be available and alternatives may be recommended instead. An email will be sent asking you to log into your account to view the status of the titles on your order. You will not be charged for items we cannot source.

Any title that has been on order for 120 days (ie: 4 months) and the customer no longer wishes to wait then a refund (or store credit if preferred) will be offered only if the title is not in transit from the supplier. This does not include items that are Pre-Orders. Crotchet Quaver reserves the right to cancel unsent backorders if we think the item will not arrive from the supplier.

DELIVERY EXPECTATIONS

In Stock at Crotchet Quaver

Items that are in stock at Crotchet Quaver will state, 'Ships in 1-2 business days'. There will also be an 'in stock' note on the product information page. Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a "sale" period, dispatch time for 'in stock' items can be delayed due to increased volume of orders.

Items Not In Stock at Crotchet Quaver

Items that are not in stock at Crotchet Quaver will be ordered from the wholesaler. Any title not in stock has the note 'available on backorder', which means you can order it and will be obtained from the supplier.

Each item you order may have different delivery expectations depending on availability.

Please also note that to offer the widest range of items online we rely on information provided by the publishers and distributors. Our website is updated daily but titles can and do sometimes become temporarily unavailable. If an item in your order is affected then Crotchet Quaver will contact you via your account to inform you of the situation with your order.

How long will it take to deliver this title to you?

After you place your order we will research where best to source this title.
You will be sent an email once your order has been processed to inform you of the delivery expectations of your order.
If delivery times are not suitable, please contact Crotchet Quaver within 1 business day to discuss options.
If we are unable to meet your delivery requirements, then you have the option to cancel for a full refund. After 1 business day your order is a firm sale.

GETTING YOUR ORDER

In stock titles are dispatched within 2 to 5 business days.
Titles sourced from elsewhere may take 6 to 24 days.
Specialised titles that are difficult to source may take longer, and you will be advised.

If you are interested in a title and want to know when it can be delivered prior to placing an order, please contact us and we will provide an estimated delivery time.

In all instances we will notify you of delivery times for each title with the information we have at the time of processing your order as discussed above.

Stock on hand at Crotchet Quaver will be shipped the next business day if there are no other items that are waiting for delivery from our suppliers. Please note that if your order is placed during a "sale" period, dispatch time for 'in stock' items can be delayed due to increased volume of orders.

If items are not readily available then we will contact you to discuss the time frame for these items.

Pre-Ordered titles (those not yet published) will be ordered automatically unless the listed publication date changes.

An email will be sent once your order has been dispatched to you with any tracking information.

INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION

*** Address changes and/or corrections made through your Crotchet Quaver Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be done by contacting Crotchet Quaver Customer s soon as possible.***

Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:

Delayed delivery
Lost parcel
Package/s returned to the Crotchet Quaver

If Crotchet Quaver is found to be responsible for incorrectly addressing a package then Crotchet Quaver will be responsible for the resending, replacement or refund of the items not delivered or delayed.

Any package returned to Crotchet Quaver due to the above incorrect and/or insufficient information will attract an extra delivery charge. Also, if Crotchet Quaver has incurred extra fees to retrieve the package from Australia Post then these charges will also be borne by the customer before the package can be despatched again.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Crotchet Quaver. NO REFUNDS and NO STORE CREDITS are applicable.

If the package has the correct delivery information and is 'lost' by Australia Post, Crotchet Quaver will replace the items only after you have checked with your local Post Office as per the information in the Help Centre section of the website or, issue a store credit if the replacement copies will not arrive in time. If Crotchet Quaver is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title. You must contact Crotchet Quaver within six (6) weeks of receiving the 'shipping' email if your package has not arrived otherwise no store credit or refund (if applicable) will be available.

Mail Redirections

Customers please note that many of our customers inform us that their Australia Post Redirections do not work with packages. Crotchet Quaver will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact us before you move to ensure a current order has the updated details to minimise delays.

CHEQUE AND BANK TRANSFERS

If a customer elects to pay by Cheque/Money Order or Bank Transfer and the funds are not received within 60 days, then the order will be cancelled until payment arrives. Please note that stock availability and prices may change if the time between placing the order and payment being received is delayed. Please remember to include the Crotchet Quaver Order Number as a reference with your payment. If you are paying by Bank Transfer you must send an email informing us that you have made the payment. Crotchet Quaver will send an email if payment has not been received within 7 days of the order being placed.

CHARGING OF CREDIT CARDS

A credit card is charged for physical items after the Crotchet Quaver has confirmed availability. Items that are no longer available will be removed from the website and excluded from your processed order and therefore you will not be charged for them.

If any delays are discovered on a particular title at the time of processing, you will be contacted with details of the options available to you. If you agree to a longer delivery time, your credit card will be charged at the time of confirmation.

If Crotchet Quaver is unable to charge a customer's credit card due to insufficient funds or other errors, then Crotchet Quaver will attempt to contact the customer by email to rectify the issue. If the customer does not contact Crotchet Quaver to resolve the issue then the order will be cancelled. Please note that stock availability and prices may change if the time between placing the order and credit card details being corrected or funds being available is delayed.

ORDERS WITH MULTIPLE ITEMS

Customers with more than one item may be sent their items in multiple shipments. Crotchet Quaver may hold an items for up to 6 business days after the first item has been allocated to the order to include as many items in one shipment as possible.

COMPLETION OF AN ORDER & OUTSTANDING ITEMS

An order will be complete when either of the following occurs (i) all items were sent and delivered (ii) the order has been cancelled during the cooling-off period (iii) the customer nominated to pay by cheque, money order or bank transfer and the monies were never received by Crotchet Quaver within 60 days of the date of the order and the unprocessed order was cancelled (iv) the customer received some items but nominated to get a credit or refund for the remaining amount (v) Crotchet Quaver could not charge the credit card and the unprocessed order was cancelled (vi) the remaining items that are yet to be delivered in the order are no longer in print or available through Crotchet Quaver's suppliers (vii) more than 120 days have passed since monies have been received on an order and Crotchet Quaver was unable to source the title(s) and if so then the customer will receive a refund for the amount of the cancelled item, unless the customer wishes to wait longer for such title to become available. The ONLY exception applies to items Pre-Orders where the 120 days commences from the publish date.

Privacy Policy

Crotchet Quaver Pty Ltd keeps all personal information submitted in the strictest confidence. The information is kept on a secure server and is only used to process orders from Crotchet Quaver. This information will not be released to anyone other than necessary to fulfill your order. In some instances Crotchet Quaver's suppliers will fulfill directly to you, the customer, to improve delivery times and your contact information is kept in the strictest confidence. We will not rent or sell your personal information to any third party outside of Crotchet Quaver without your permission.

Third-Party Service Providers: Crotchet Quaver uses Australia Post to deliver packages, and may at times use alternative transport suppliers. Crotchet Quaver may provide these companies your email address and contact phone number ONLY to provide customers up to date delivery tracking of dispatched orders.

DISCLAIMER

The information contained on the Crotchet Quaver website may contain technical inaccuracies or typographical errors. All liability of Crotchet Quaver howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.